You may return most new, unopened items within 30 days from the date of purchase for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
Customers have thirty (30) days from the date of purchase to return additional equipment purchased for a full refund. The return package must be postmarked within thirty (30) days from the original purchase date and returned postage paid to: 3800 Quick Hill Road; Building 1-100; Austin, TX 78728. Customer may be required to provide proof of delivery. A restocking fee will not apply.
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
We can ship to virtually any address in the United States (All 50 states and the District of Columbia). Note that there are restrictions on some products. We do not currently ship anywhere outside the United States.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping options you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.